Refund and Return Policy for Chitral Sale
At Chitral Sale, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, our Refund and Return Policy provides guidelines to address your concerns.
1. Return Eligibility
1.1. Items can be returned within [Your Return Period] days of delivery.
1.2. Products must be in their original condition, unused, and in the original packaging.
1.3. Certain items, such as perishable goods (e.g., honey or dry fruits), customized products, and electronic items with tampered seals, are non-returnable unless they arrive damaged or defective.
2. Return Process
2.1. To initiate a return, please contact our customer service at info@chitralsale.com or [03205003728] with your order details and reason for the return.
2.2. Once your return request is approved, you will receive instructions on how and where to send the item.
2.3. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
3.1. Refunds will be processed once the returned item is received and inspected.
3.2. Approved refunds will be issued within [Your Refund Processing Time, e.g., 7-10 business days] to the original payment method.
3.3. Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged product).
4. Damaged or Defective Items
4.1. If an item arrives damaged or defective, please notify us within [Your Notification Period, e.g., 48 hours] of delivery.
4.2. Provide photos of the damaged or defective item and packaging to help us resolve the issue promptly.
5. Exchanges
5.1. Exchanges are allowed for eligible products if stock is available.
5.2. Contact our customer service to check exchange availability and start the process.
6. Non-Returnable Items
6.1. The following items cannot be returned or refunded:
- Perishable goods (e.g., honey, dry fruits) unless defective.
- Customized or personalized products.
- Electronics with tampered or missing seals.
7. Contact Us
For any questions or concerns regarding our Refund and Return Policy, reach out to us:
Email: info@chitralsale.com
Phone: [03205003728]
We value your trust and aim to resolve your concerns efficiently. Thank you for shopping with Chitral Sale!